Frequently Asked Questions

Please read our FAQ before sending us a message.

How do I take a good photo?
  1. Make sure the lighting in the room is good so you can see the detail of your pets face.
  2. Hold a ball or treat above your camera to focus your pet’s attention.
  3. Make sure your camera is positioned head-on, showing the full face, including both ears.
  4. The higher resolution of your photo, the better. Keep in mind that the photo will be scaled down, so some subtle features in the final product may not be as obvious.
Can I see a preview of how my product will look?

Unfortunately because our designers have to manually cut out your image and crop your pets face, we're not able to provide this feature.
Rest assured, if there are problems with your photo, we will send you an e-mail requesting a new photo! Please, keep the photos family friendly!

How long will it take to get my order?

Currently, our production time is 3-6 days business days. An average delivery time of 6-10 business days.

Where can I track my parcel?

When your order is shipped, you will receive a Shipping Confirmation email from us with your tracking number in it.
Track your order via tracking link:
- https://webtrack.dhlglobalmail.com/
- https://www.usps.com/shipping/trackandconfirm.htm
- https://www.17track.net/en
It's common that even when your parcel has been sent it will take 2-3 business days for the tracking information to update online. Don't worry if no updates are showing to begin with, check back in a few days, have any question please feel free to contact us

How should I wash my products?

First of all, Machine Washable.
For best results we recommend washing our products inside out with cold water and tumble dry on low heat or line dry. Use a mild detergent and avoid using fabric softener will allow for longer lasting results.

Damaged/Misprinted Items

If the product arrives defective, we will arrange a reproduction and ship it out for free. Please send us an email with your order number, picture and kindly explain the problem.

Please note that whatever size, color, and image you upload will be customized on your item. If the incorrect size, color or image is selected and sent out to you, CustomShirtForU is not responsible for replacing these items.

Order and Payment frequently asked questions.

WHAT IS YOUR CHANGE/CANCELLATION POLICY?

We will be happy to help you change your color, size, picture, or cancel/refund the order - just fill in the Contact Form below as soon as possible with your order number, email address, and your desired changes. Changes/cancellations to orders will only be accepted before an order is put into production.

For Made-to-Order Personalized Products, we may not be able to cancel or change your order once your items have been put into production. This would mean that the designing and shaping has started. To cancel or change it, would mean a charge of 50% of customization fee per item, because the item is made to order and can no longer be sold as new.

If you need to change your shipping address, we can help right up until the order is shipped. Please send us a message below with the current shipping address on file and the address that you would like to change it to.

Please review our Return Policy here if you have other questions regarding this subject.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

I HAVE A DIFFERENT ORDERING/PAYMENT QUESTION

We accept all major credit cards as well as PayPal. Please note that all of our prices are listed in USD and your card will be charged in your respective currency.

Questions about products.

WILL THE INK CRACK OR FADE OVER TIME?

We use a process called sublimation. Our apparel is defined as “no feel.” This means you cannot feel any ink or cracking on your custom products since the product itself is dyed.

I HAVE A DIFFERENT QUESTION ABOUT YOUR PRODUCTS.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Send us an email

NOTE: All prices on our site are USD. Once you complete your transaction, it will charge your card in your respective currency.

If we were unable to answer your questions here, please scroll down and fill out our Contact Form! Our team will be in touch. If you’ve already placed an order please include your order number and provide as much detail as possible within the email so we can assist you.

Email: [email protected]